Shipping policy

At AMK Import Export, we strive to provide a seamless shipping experience. Because we operate as both a direct distributor and a marketplace for partner brands (via Shopify Collective), shipping terms vary depending on the items in your cart.

1. Order Processing Timelines

Once your order is placed, you will receive an automated confirmation email.

Direct AMK Orders: Orders submitted before 1:00 PM EST (Monday–Friday, excluding holidays) are typically processed and shipped the same day.
After-Hours: Orders placed after 1:00 PM, or on weekends/holidays, will be processed the following business day.
Partner Orders: Processing times for partner brands are determined by the individual supplier and may vary between 1–3 business days.

2. Shipping Responsibility & Third-Party Fulfillment

AMK Import Export fulfills orders through two distinct channels. By purchasing from our store, you acknowledge the following distribution of responsibility:

A. AMK Import Export Direct Products

Items sold and fulfilled directly by AMK Import Export are handled by our internal logistics team. We are responsible for the processing and dispatch of these goods until they are handed over to the carrier.

B. Partner Brand Products

Some products on our website are fulfilled and shipped directly by third-party suppliers.

Limited Liability: For these items, the partner brand is solely responsible for packaging, shipping, and delivery timelines.
Third-Party Terms: Shipping methods and carriers are selected by the supplier. AMK Import Export does not control the fulfillment process for these items and cannot be held liable for delays, carrier errors, or fulfillment mistakes made by third-party partner brands.
Multiple Shipments: If your order contains items from different brands, you will receive separate tracking numbers and packages. Shipping fees (if applicable) are calculated per supplier.

3. Domestic Shipping (U.S.)

Contiguous U.S.: We offer standard and expedited shipping options. Free shipping offers apply only to qualifying orders delivered within the contiguous United States (excludes Alaska, Hawaii, Puerto Rico, and U.S. Territories).
Heavy Equipment: Most large-scale equipment (copiers, industrial machinery) is shipped via Freight (LTL). Standard freight shipping constitutes "Curbside Delivery" only.

4. International Shipping

We facilitate international shipping primarily for bulk supply orders and wholesale accounts.

Custom Quotes: For international freight, machine availability, and logistics, please contact: [Insert Email Address].
Duties and Taxes: The recipient is the "Importer of Record." AMK Import Export is not responsible for any customs duties, import taxes, or brokerage fees. These must be paid by the customer upon entry into the destination country.
Third-Party Restrictions: Many Shopify Collective partners do not ship internationally. If a partner item is in your cart, international shipping may be restricted at checkout.

5. Warehouse Pick-Up & Freight Collect

Items marked as “Factory Pick-Up” or “Warehouse Collect” do not include shipping in the purchase price.

Customers may arrange their own logistics or pay a calculated freight fee provided by AMK Import Export.
AMK Import Export is not responsible for any damage that occurs once the customer’s chosen carrier signs for and takes possession of the goods at our facility.

6. Freight Damage & Mandatory Inspection Policy

To protect your investment and prevent claim denials, you must follow these steps for all freight/heavy equipment deliveries:

Inspect Before Signing: You must examine the external packaging and the product for damage before signing the Bill of Lading (BOL).
Noting Damage: If any damage is visible, you must write: "Subject to Inspection: Damaged" on the BOL before the driver leaves. Take clear photos immediately.
Refusing Delivery: If the equipment is severely damaged (e.g., dropped, crushed, or pierced), refuse the delivery entirely and contact us immediately.
Concealed Damage: Any damage found after unpacking must be reported to AMK Import Export within 48 hours of delivery with photographic evidence.

⚠️ WARNING: Signing the BOL without noting damage constitutes a legal acknowledgement that the shipment was received in "Good Condition." If the BOL is signed clean, AMK Import Export and the carrier will likely deny any subsequent damage claims.

7. Missing or Lost Packages

Tracking: Please allow 48 hours for tracking information to update once you receive your shipment notification.
Carrier Responsibility: Once a package is marked as "Delivered" by the carrier (UPS, FedEx, DHL, or Freight Carrier), AMK Import Export is no longer responsible for the package.
Theft/Loss: We are not responsible for packages stolen from porches or delivered to incorrect addresses provided by the customer. We recommend shipping to a secure location or a business address.